Location and contact
Well this review isn’t going to be as nice as the last one. This place is now under new ownership with the same menu since last year but the food is not the same. It’s nice to see that there are still some good reviews…coming in but mine isn’t one of them this time. The seafood salad was a soup with shrimp laying in the bottom. Not sauce but a watery soup. This was my spouses number one places to go to this year and it was not the same. Very nice people but they need to step up the food a lot!!!! 2 stars because my Octopus was not horrible. I hate giving bad reviews ????More
Was walking down the malecón, and saw this restaurant. Went in and ordered a couple of things. Both items ordered were really good. Both items were fresh and well presented. Service was good. Would recommend this place for fresh seafood. Will return next time.
Thank you very much for your visit and review We will be very pleased to serve you again We hope to see you again very soon 😉
I enter restaurant without looking anything on TripAdvisor because I like very much the atmosphere and cleanliness of it. As soon as I seat I look for the comments at restaurant page and, due that, I was not expecting a good meal. For my pleasant…surprise it is not that at all. Restaurant staff was super, quality of service was really good and plates was served really fast. Quality of food is also super good. We order a guacamole as starter and as main dish Coconut Shrimp and Grilled Octopus. All plates were really good, quality ingredients and well display (see in pictures). Worth to try if you are looking for fresh seafood with a touch of Mexican style .More
I guess we have been spoiled. We have been in this shangrila of a community, Puerto Vallarta, for 3 months now, and have been coming here for a number of years. We have found most restaurants to have great food, pleasant service, and a pleasure…to be in, whether a simple or a luxury location. Getting ready to head back home, we went down to the Malecon for our last Sunday night of this season. We passed Mama Sirena, and did remember that someone had mentioned it. Well it was nothing near to what they suggested. The waitress although she spoke excellent English, which is an un-expected rarity, was not a good listener and an even worse communicator, and did not seem to know what was happening. She also did not get the order right. Everything about the food seemed to be of the pre packaged variety, again a very rare thing in this wonderful place. From the tostada’s rapped in cello bags and bound with elastic so they could go from one table to the next, to the pre frozen mussels, to the Costco fish sticks, nothing was impressive. To top this off, the cashier came over for our card, and when it was approved by the machine, she asked for ID. That has never happened with us.More
Mr Thomas, we respect your opinión and with all respect let us inform you some issues… We never use frozen, or prepacked food from Costco Toast wrapped in celifan is a matter of hygiene to avoid dust and insects on them, in the same way…More
Great little spot close to popular boardwalk. Staff friendly and atmosphere ideal. We had a late lunch so not crowded. Bathrooms very clean.
Thank you very much for your visit and nice review We hope to see you again very soon
Teniamos prisa por comer y caminábamos por el lugar,una persona nos invito a entrar y decidimos pasar…solo había dos mesas, nosotros (2pers) y otra con 4 personas. Tardaron 45 mins en traernos la comida ! ! Yo pedi una Hamburguesa Neptuno pero me decepcionó ,mi…acompañante no se terminó su comida. Lástima del lugar tan bonito y agradable y la comida y el servicio tan malo. We were in a hurry lunch , we were walking by and somebody invited us to enter, so we did…there were only 2 table with people…us (2) and other with 4 . The service took 45 mins to get our meals. I asked for Neptuno Hamburguer but it was disappointig , my friend didn´t finished her meal. Shame about the place , so nice and quait and the service and Food so bad.More
None of the food was good but the hamburger was the worst part of it. We ordered chicken fajitas and the Neptune burger. The chicken tasted like fish and the hamburger was rare. We sent the burger back. After 10 minutes it came back exactly…as we sent it. They tried to convince us that pink was the color of the meat and that cooking it would not make it darker. I would rate Mama Sirena low for the quality of food alone. I am more disappointed about the service. Even if it was true about the color of the meat, how would it hurt to cook it more, or offer us something else, or even take it off the bill (they gave us a 50% discount). I usually do research before I try a new restaurant. I didn’t this time, so that’s on me. Hopefully I can spare someone else a bad meal.More
We visited this very quiet restaurant last night (should have seen this as a warning sign) with our four children and were extremely disappointed. We sent three meals back that were inedible… To top the night off, there was a problem with their credit card…machine and we spent around 40mins trying to pay. After being charged multiple times and then trying to process refunds, we were happy to leave and never return! We do not think we have ever been to a worse restaurant in our lives!More
Walk by here daily and finally went in for dinner. Not very busy for New Year’s Day. Our waiter seemed flustered right from the start and we waited for menus. Then we waited while he checked kind of wine. Then we really waited for drinks….Our food came out timely and was tasty (chicken fajitas). We never saw our waiter again and had to wait for bill. I can’t offer a fair assessment of the restaurant as i was annoyed with the service. I feel our waiter had not been properly trained as he was clearly out of his element. There were other tables near us that were also frustrated. Our food WAS good- we would likely have spent more time – and money there had the staffing been better. We will make one more attempt and will follow up this review.More
The oisters and the parrillada was great. I have to go back for more. The salsas and the seasoning was excellent.
Thank you very much for your nice review, it made our day! We hope to see you again very soon and try some other dishes as delicious as your oysters and salsas. Thanks again!
We consider this one a hidden gem. Outstanding people and service when we were there and the cutest little hostess who looked like Moana that sat us was so friendly and sweet. I had the Octopus on a bed of cheese covered potatoes that were…so good and the Octopus was huge , fresh and cooked perfect. We also had the Oscar burger. Burger and shrimp were huge! Had to take it home with us. And for the best part in my wife’s eyes, the best Mojitos she’s had in PV !! We even had to go back. We sat on the balcony overlooking the street a half block up from the Malecon. Surprisingly a very unique and relaxing view. Also inside on the upper split level is some more seating with a stand-up bar and TVs. Last but not least, the prices were more than reasonable if not great for what we had. Actually the prices were great considering that PV in general seams to have all had a little price hike this year. Highly recommended and we will go back before we leave and when we return. Enjoy everyone. Cheers!!More
Thank you very much for your great review! You describe us, our hostess Cute Moana, our food and enviroment so perfect that everyone that read it, will feel the taste, colores and flavors of Mamá Sirena We will be very glad to see you again…More
Three Stars for the excellent wait staff. The food was just okay. Considering this is Mexico, I was expecting the guacamole to be spot on, but it was not.
Thank you got your review. We are sorry that Guacamole was not prepared as your own preference. We use to prepare again all dishes until our customers are satisfied with them. Please next time you visit us tell your host to change it.
Service was OK. Waiter wasn’t sure of the wine menu. We we were the only customers, but service was slow. Did not get the appetizers we ordered. Soup was bland. Mussels were ok. Asked for my oysters after dinner and it took a long time….They were not very good. Would not go backMore
We Are very sorry for not giving you the service you deserved. We are trying very hard to solve all this details We really hope you can give us a new opportunity to serve you again and let you go with a smile in your…More
Mama Sirena was an awesome experience. The restaurant is pretty, the service is excelent, and the food was DELICIOUS! I had the Pulpo (octopus) and it was exceptionally good. I dream of going back to Puerto Vallarta just to eat it again. Our friends also…tried it and they got different dishes and they loved it as well. If you like seafood, definitely go to mama sirena. You won’t regret it! — Español: Mamá Sirena es un restaurante de mariscos que queda en el malecón. El ambiente es muy agradable, el restaurante es grande, el servicio es excelente, y la comida es DELICIOSA!!! No se lo pueden perder. Yo comí el pulpo y me encantó, y otros amigos pidieron platos diferentes y también les encantó.100% recomendado!More
Thak you very much for your great review. Our staff was very happy to receive it. We will be very glad to see you again very soon!
A bit rough around the edges, however, the service and food make up for the disheveled appearance. Overall, great place for tacos and cold beer.